We are thrilled to announce a remarkable milestone in our partnership with Highland Healthcare Associates IPA (HHIPA), part of the Tufts Medicine Integrated Network. HHIPA practices have experienced an astounding 5x Return on Investment (ROI) through HealthHelper's tech-enabled panel management services. This ROI was not only demonstrated within the initial months of our partnership but has been consistently sustained, highlighting the enduring value and effectiveness of our technology and services.
HealthHelper is dedicated to helping primary care practices optimize their financial and clinical performance. By efficiently managing patient panels and leveraging EHR data, care gap data, and coding data, we engage and schedule patients for the right healthcare services at the right time. Our platform's ability to streamline provider schedules, enhance contract performance, and reduce staff workload has proven to be a game-changer for HHIPA practices.
Factors Driving ROI
HHIPA has seen value in various areas, but the key factors contributing to this ROI include:
Visit Growth: Increased patient engagement and scheduling efficiency have led to more visits (and the right visits), building stronger patient-provider relationships.
Downstream Retention: Our tech-enabled service ensures that patients receive appropriate follow-up care, enhancing retention and continuity of care.
Quality Bonuses: HealthHelper’s service has closed care gaps, improving the likelihood of unlocking valuable bonuses and shared savings.
Staff Cost Savings: By taking the burden of panel management off the staff's plate, HHIPA has realized significant savings in staff time and related costs.
These components combined have created a synergistic effect, yielding robust financial returns while also improving patient care.
A Testament to Success
Carla Destramp, Associate Director of Performance and Quality at HHIPA, lauded HealthHelper's approach, stating:
"HealthHelper's collaborative, customer-focused approach and tech-enabled panel management services have removed the patient outreach burden from our primary care practices. Their efforts have resulted in appointments scheduled for a variety of population health services.
The efficiency, innovation, and attention to detail in their approach have been game changers for primary care practices, allowing staff previously dedicated to outreach to focus on other aspects of care, and their modalities have improved efficiencies and effectively and conveniently engaged and scheduled patients."
Conclusion
The evidence of positive ROI within the first few months of our partnership with HHIPA is a powerful validation of HealthHelper's commitment to transforming primary care practices. We are proud to be a part of HHIPA's success story and look forward to continuing to support their growth and dedication to excellence.
If your practice is seeking to improve its financial and clinical performance, HealthHelper is here to help. To learn more about our approach to panel management, check out this HealthHelper Explainer Video. Or, schedule a Zoom with us to learn how our tech-enabled panel management services can create value for your organization.
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