Call Helper
AI Agents that answer every call
Call Helper's AI agents answer inbound calls 24/7 and work within your EHR, helping patients get what they need faster while giving your team time back
Why Call Helper
Your practice is overwhelmed with calls
Every call is a patient who needs something. When your front office or call center can't keep up, patients don't wait around – they go somewhere else.
Peak Hour Coverage
Morning rushes, Monday spikes, lunch coverage gaps. Patient requests pile up faster than your front desk and call center can handle them, and something always slips.
every missed call matters
Behind every unanswered call is a patient trying to schedule care, refill a medication, or get help. Missed calls translate to missed revenue and delayed care.
hiring can't be the only answer
Practices need a scalable way to handle growing patient demand without continually adding staff.
HealthHelper took the time to understand the nuances of our workflows, departments, and patient population so the solution truly fits our organization.”
Amanda Smith
Call Center Director
Features
AI Agents built for you.
Your rules, your workflows, in your EHR.
Coverage when you need it
Call Helper can answer calls 24/7, but you’re always in control. Start with a few hours each day, then expand coverage as you gain confidence in how it works with your team and patients.
SCHEDULING Engine
Every provider has unique scheduling rules. Call Helper combines your EHR scheduling templates with your practice’s real-world scheduling preferences, ensuring patients are booked correctly the first time.
SPEAKS YOUR LANGUAGE
Call Helper is configured for your practice: your visit types, your provider names, your intake questions. It also supports patients in multiple languages, so the call goes smoothly regardless of who's on the line.
Ready-to-Complete Tasks
Call Helper gathers the details your team needs and creates structured tasks directly in your EHR, routing requests to the right inbox with the context needed to take action without another call.
Case Study
Learn how Call Helper reduced Greater Seacoast Health's call center calls by 45%
Frequently Asked Questions
Do you integrate with our existing phone provider?
Yes. We integrate with your existing phone system — no need to replace your current setup. Call Helper works alongside your existing infrastructure to extend coverage and reduce missed calls.
How do you make sure calls and tasks reach the right people?
During onboarding, we map each request type to your practice’s workflows and teams. Tasks are triaged and routed through your EHR as cases or telephone encounters for complete visibility.
What happens if the AI can’t resolve a request?
If a request is too complex for the AI voice agent, it’s automatically escalated to a live HealthHelper coordinator or routed to your internal team based on your preferences.
Do you document calls in our EHR?
Yes. Every call and follow-up action is documented directly in your EHR to keep your staff informed and maintain a complete record of patient communication.
Can Call Helper be adjusted to fit our workflows?
Yes. We configure our workflows and routing rules to fit how your practice operates — ensuring a seamless experience for both staff and patients.
Who answers the calls - AI or people?
Our AI agent answers the call. HealthHelper also offers optional outsourced care coordination services to fulfill patient requests and support your existing team.
