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Paid Back in 9 Months: A Contract Where HealthHelper Earns on Verified Results
TriValley Primary Care, a multi-site family practice on eClinicalWorks, extended its population health team with AI outreach, priced on performance and reconciled against verified payer data.
Client Snapshot
Organization
TriValley Primary Care, a family medicine group with locations across southeastern Pennsylvania, including Harleysville, Lansdale, Perkasie, and Quakertown
EHR
eClinicalWorks
Solutions
Population health team extension; SMS-first outreach and scheduling
Partnership
Performance-based: fees earned when targets are met
Team
An internal population health team responsible for outreach, recall, and the quality and utilization measures tied to value-based care contracts
The Challenge
TriValley’s population health specialists had more patients due for outreach than any phone-based team could reach. Phone outreach is slow to scale, easy for patients to miss, and pulls specialists away from higher-value population health work.
HealthHelper's compensation had to clear the same hurdle its own did: real, verified results, not promised activity.
And TriValley’s value-based contracts reward performance only when quality, utilization, and savings targets are verifiably met. So when the practice evaluated AI-powered outreach, it set an unusual bar: the HealthHelper’s compensation had to clear the same hurdle its own did: real, verified results, not promised activity.
By the Numbers
Under 9 months
to recoup the investment
81%
of appointments scheduled via SMS text, no call required
Thousands
of care gaps closed and high value appointments scheduled
The Solution
TriValley brought in HealthHelper as an EHR-integrated extension of its population health team, fully integrated with eClinicalWorks.
Population Health Team Extension
HealthHelper's AI agents extend the reach of TriValley's internal population health specialists rather than replacing them.
eCW-Integrated Workflows
Outreach and scheduling actions are written back into eClinicalWorks, keeping the care team's records current.
SMS-First Scheduling
A Contract Built on Performance
Rather than purely a flat fee, TriValley and HealthHelper structured the engagement around a defined performance pool, earned only when quality, utilization, or savings targets are achieved. Quality and shared-savings components are each tied to distinct contractual measures, with annual reconciliation based on verified payer or ACO results, ensuring transparency and mutual accountability on both sides.
“Working with HealthHelper is truly one of the most transformative decisions we’ve made.”
Dr. Natalie McGann, Clinical Chair, TriValley Primary Care
Results
The impact showed up quickly in both cost and workflow:
TriValley recouped its investment in under nine months, from increased quality and comprehensive-visit bonuses alone.
81% of appointment scheduling moved to SMS text, removing the need for a phone call in the vast majority of cases.
The population health team is freed from routine outreach and scheduling to focus on higher-value care coordination.
The partnership's financial terms are tied to verified performance, which is reconciled annually against payer and ACO data.
Ask about performance-based pricing, where HealthHelper earns only when your targets are met. Get in touch.
